I am Rose Webb,
An IT Technician
& Aspiring
Developer based
in South Yorkshire.
About
Driven IT professional with a passion for solving technical challenges, enhancing system efficiency, and continuously learning new technologies. Aspiring to grow in roles that integrate hands-on technical support with cloud services, networking, and programming, while delivering exceptional service and innovative solutions to users and organizations.
Download CVExpertise
Technical Skills
- Web Design (HTML, CSS)
- Programming (PowerShell, C#, Lua, JSON)
- Database Management (SQL)
- Version Control (Git)
- PC Repair
- Hardware & Software Installation
- System Monitoring & Maintenance
- Performance Optimization
Cloud & Infrastructure
- Cloud Services (Azure)
- Azure Intune/AutoPilot Knowledge
- Windows Autopilot Provisioning
- MDT (Microsoft Deployment Toolkit)
- Virtualization (VMware, Hyper-V)
- Backup & Recovery Solutions
- Mobile Device Management (MDM)
- VPN Configuration
Networking & Support
- Networking (Cisco, Arista) To CCNA Level
- Network Troubleshooting
- Technical Support
- Remote Support & Troubleshooting
- Multi-Platform Support (Windows, macOS, Linux)
- Service Desk Operations
- Asset Management & Inventory Control
- Asset Configuration Management
Project & Process Management
- ISO Standards & SLA Adherence
- Agile Methodologies
- Project Management Tools (Trello)
- Documentation & Reporting
- Training & Mentoring
- Data Analysis & Reporting
Software & Platforms
- Content Management Systems (WordPress)
- Graphic Design (Adobe Creative Suite)
- Customer Relationship Management (CRM)
- Office Productivity Suites
Professional Skills
- Customer Service & Communication
- Problem Solving & Troubleshooting
- Attention to Detail
- Time Management & Prioritization
- Adaptability & Continuous Learning
- Team Collaboration & Support
Experience
SHI International
Integration Engineer
January 2023 - Present
Detail-oriented Integration Engineer experienced in Windows Autopilot provisioning, asset labelling, and configuration management. Skilled at adhering to SLA timelines and ISO standards to ensure high-quality customer deliverables. Dedicated to providing customized solutions and seamless support while maintaining consistent operational efficiency in dynamic, fast-paced environments.
Sheffield City Trust
IT Support Technician
June 2022 - January 2023
Experienced IT Support Technician skilled in handling support calls, triaging tickets, and creating IT accounts. Proficient in learning and utilizing diverse software systems such as Ticket Master's PCI, Gladstone MRM, and IPFX. Committed to delivering comprehensive assistance to end users while quickly adapting to new tools and providing excellent service in customer-focused settings.
Amazon
Warehouse Operative
September 2021 - June 2022
Experienced Warehouse Operative skilled in inventory management, order fulfillment, and logistics support. Proficient in operating warehouse equipment and adhering to safety protocols. Dedicated to maintaining efficient workflows and ensuring timely delivery of goods.
CC33
Call Center Agent
February 2021 - May 2021
Experienced Call Center Agent skilled in customer service, issue resolution, and communication. Proficient in using call center software and adhering to company policies. Dedicated to providing excellent support and ensuring customer satisfaction.
Hen & Chickens Ltd
Bartender
April 2016 - April 2020
Experienced Bartender skilled in mixology, customer service, and cash handling. Proficient in creating a welcoming atmosphere and ensuring customer satisfaction. Dedicated to maintaining cleanliness and organization.
Glass Collector
April 2014 - April 2016
Experienced Glass Collector skilled in maintaining cleanliness and organization. Proficient in working collaboratively with bartenders and waitstaff to ensure efficient service. Dedicated to providing excellent support and ensuring customer satisfaction.
Very PC
IT Production Technician
June 2017 - May 2019
Experienced IT Production Technician skilled in managing production processes, troubleshooting technical issues, and ensuring quality control. Proficient in using various IT tools and software to optimize production workflows. Dedicated to maintaining high standards of efficiency and productivity.
IT Production Apprentice
June 2016 - June 2017
Experienced IT Production Apprentice skilled in supporting production processes, assisting with technical issues, and learning quality control measures. Proficient in using various IT tools and software to aid production workflows. Dedicated to developing skills and contributing to team success.
Education
3AAA
A-Level ICT Systems and Principles
June 2016 - June 2017
Advanced Level qualification in ICT Systems and Principles, providing comprehensive understanding of information and communication technology systems, development principles, and practical application in real-world scenarios.
Rotherham College of Arts and Technology
Diploma of Higher Education in Creative Media Production
June 2014 - January 2015
Higher education diploma focused on creative media production, covering digital content creation, multimedia design, and production techniques across various media platforms.
Maltby Academy
BTEC Diploma in Construction Level 2
July 2012 - July 2013
Vocational qualification in construction covering practical skills, industry knowledge, and technical understanding of construction processes and materials.
Maltby Academy
GCSE Qualifications
June 2012 - June 2013
Comprehensive secondary education qualifications including Mathematics, ICT, English, Science, Additional Science, Humanities, and Design & Technology (Resistant Materials), providing a strong foundation across core academic subjects and early foundation in computing technologies.
PowerShell Automation & IT Projects
Showcasing my PowerShell scripting expertise and IT automation projects. These tools and scripts are built from real-world experience in enterprise environments and professional IT operations.

Windows Autopilot PowerShell Scripts
Collection of PowerShell scripts for Windows Autopilot provisioning and deployment automation, developed from hands-on experience at SHI International. Features device registration automation, profile configuration management, bulk deployment utilities, and compliance reporting tools. All scripts include comprehensive error handling, logging, and documentation for enterprise environments.
- PowerShell Scripting
- Windows Autopilot
- Enterprise Automation

PEDeploy - WinPE PowerShell Deployment System
Comprehensive Windows Preinstallation Environment (WinPE) deployment toolkit written entirely in PowerShell. Features modular architecture with Assets, Modules, and Scripts directories for enterprise OS deployment automation. Released under GPL-2.0 license for open-source community collaboration and enterprise deployment standardization.
- WinPE Deployment
- PowerShell
- Enterprise Tools

OSDEPLOYv2 - Advanced OS Deployment Tools
Enhanced version of the OSDEPLOY toolkit featuring Active Directory login scripts and improved WinPE functionality. Built entirely in PowerShell for enterprise-grade operating system deployment automation. Includes ADLoginScript and WINPE directories with advanced deployment capabilities. Released under GPL-3.0 license for maximum community collaboration.
- OS Deployment
- Active Directory
- PowerShell
Get In Touch
I'd love to hear from you. Whether you have a question or just want to chat about design, tech & art — shoot me a message.