Rose Webb Profile Picture
Welcome to my portfolio

I am Rose Webb,
An IT Technician
& Aspiring
Developer based
in South Yorkshire.

About

Driven IT professional with a passion for solving technical challenges, enhancing system efficiency, and continuously learning new technologies. Aspiring to grow in roles that integrate hands-on technical support with cloud services, networking, and programming, while delivering exceptional service and innovative solutions to users and organizations.

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Expertise

Technical Skills

  • Web Design (HTML, CSS)
  • Programming (PowerShell, C#, Lua, JSON)
  • Database Management (SQL)
  • Version Control (Git)
  • PC Repair
  • Hardware & Software Installation
  • System Monitoring & Maintenance
  • Performance Optimization

Cloud & Infrastructure

  • Cloud Services (Azure)
  • Azure Intune/AutoPilot Knowledge
  • Windows Autopilot Provisioning
  • MDT (Microsoft Deployment Toolkit)
  • Virtualization (VMware, Hyper-V)
  • Backup & Recovery Solutions
  • Mobile Device Management (MDM)
  • VPN Configuration

Networking & Support

  • Networking (Cisco, Arista) To CCNA Level
  • Network Troubleshooting
  • Technical Support
  • Remote Support & Troubleshooting
  • Multi-Platform Support (Windows, macOS, Linux)
  • Service Desk Operations
  • Asset Management & Inventory Control
  • Asset Configuration Management

Project & Process Management

  • ISO Standards & SLA Adherence
  • Agile Methodologies
  • Project Management Tools (Trello)
  • Documentation & Reporting
  • Training & Mentoring
  • Data Analysis & Reporting

Software & Platforms

  • Content Management Systems (WordPress)
  • Graphic Design (Adobe Creative Suite)
  • Customer Relationship Management (CRM)
  • Office Productivity Suites

Professional Skills

  • Customer Service & Communication
  • Problem Solving & Troubleshooting
  • Attention to Detail
  • Time Management & Prioritization
  • Adaptability & Continuous Learning
  • Team Collaboration & Support

Experience

SHI International

Integration Engineer

January 2023 - Present

Detail-oriented Integration Engineer experienced in Windows Autopilot provisioning, asset labelling, and configuration management. Skilled at adhering to SLA timelines and ISO standards to ensure high-quality customer deliverables. Dedicated to providing customized solutions and seamless support while maintaining consistent operational efficiency in dynamic, fast-paced environments.

Sheffield City Trust

IT Support Technician

June 2022 - January 2023

Experienced IT Support Technician skilled in handling support calls, triaging tickets, and creating IT accounts. Proficient in learning and utilizing diverse software systems such as Ticket Master's PCI, Gladstone MRM, and IPFX. Committed to delivering comprehensive assistance to end users while quickly adapting to new tools and providing excellent service in customer-focused settings.

Amazon

Warehouse Operative

September 2021 - June 2022

Experienced Warehouse Operative skilled in inventory management, order fulfillment, and logistics support. Proficient in operating warehouse equipment and adhering to safety protocols. Dedicated to maintaining efficient workflows and ensuring timely delivery of goods.

CC33

Call Center Agent

February 2021 - May 2021

Experienced Call Center Agent skilled in customer service, issue resolution, and communication. Proficient in using call center software and adhering to company policies. Dedicated to providing excellent support and ensuring customer satisfaction.

Hen & Chickens Ltd

Bartender

April 2016 - April 2020

Experienced Bartender skilled in mixology, customer service, and cash handling. Proficient in creating a welcoming atmosphere and ensuring customer satisfaction. Dedicated to maintaining cleanliness and organization.

Glass Collector

April 2014 - April 2016

Experienced Glass Collector skilled in maintaining cleanliness and organization. Proficient in working collaboratively with bartenders and waitstaff to ensure efficient service. Dedicated to providing excellent support and ensuring customer satisfaction.

Very PC

IT Production Technician

June 2017 - May 2019

Experienced IT Production Technician skilled in managing production processes, troubleshooting technical issues, and ensuring quality control. Proficient in using various IT tools and software to optimize production workflows. Dedicated to maintaining high standards of efficiency and productivity.

IT Production Apprentice

June 2016 - June 2017

Experienced IT Production Apprentice skilled in supporting production processes, assisting with technical issues, and learning quality control measures. Proficient in using various IT tools and software to aid production workflows. Dedicated to developing skills and contributing to team success.

Education

3AAA

A-Level ICT Systems and Principles

June 2016 - June 2017

Advanced Level qualification in ICT Systems and Principles, providing comprehensive understanding of information and communication technology systems, development principles, and practical application in real-world scenarios.

Rotherham College of Arts and Technology

Diploma of Higher Education in Creative Media Production

June 2014 - January 2015

Higher education diploma focused on creative media production, covering digital content creation, multimedia design, and production techniques across various media platforms.

Maltby Academy

BTEC Diploma in Construction Level 2

July 2012 - July 2013

Vocational qualification in construction covering practical skills, industry knowledge, and technical understanding of construction processes and materials.

Maltby Academy

GCSE Qualifications

June 2012 - June 2013

Comprehensive secondary education qualifications including Mathematics, ICT, English, Science, Additional Science, Humanities, and Design & Technology (Resistant Materials), providing a strong foundation across core academic subjects and early foundation in computing technologies.

PowerShell Automation & IT Projects

Showcasing my PowerShell scripting expertise and IT automation projects. These tools and scripts are built from real-world experience in enterprise environments and professional IT operations.

Testimonials

Get In Touch

I'd love to hear from you. Whether you have a question or just want to chat about design, tech & art — shoot me a message.